Majority of Organizations Plan to Expand Agentic AI Usage Across Operations

Contact centers and IT departments have historically been at the forefront of adopting agentic AI-powered workflows. However, organizations are now actively scaling the use of agentic AI to other business operations across their structures.

Widespread Adoption Plans

According to a joint report from MIT and Google Cloud, which surveyed 300 organizations, 69% of companies plan to implement agentic AI usage widely across their organization. This shifting trend indicates that agentic workflows are expanding beyond their initial departmental boundaries into broader corporate applications.

The Need for Governance and Readiness

While adoption rates are rising rapidly, the report highlights critical areas of preparation that businesses must address. Organizations looking to expand their use of agentic AI should actively ensure that both their governance frameworks and their human agents are fully ready for this expanded deployment. Managing this transition effectively requires balancing automated workflows with proper human oversight.

What This Means for AV Integrators

AV integrators designing collaboration and unified communications systems must prepare for a broader client demand for AI-driven workflows. As organizations scale agentic AI beyond traditional IT departments and contact centers, integrators should ensure that enterprise AV and UC environments are built with the robust network infrastructure, data governance, and control interfaces necessary to support widespread AI integration and human-agent collaboration.