Regal Integrates Voice AI Agents with Five9

Enterprise voice AI agent provider Regal has announced its integration with the cloud contact center platform Five9. This new integration allows Five9 customers to access, select, and activate Regal's platform directly from within the Five9 CX Marketplace.

Solving a Key Customer Pain Point

The primary focus of this integration is addressing a major point of friction in customer service: customers being forced to repeat information during a call. By connecting Regal's voice AI technology with Five9, the integration ensures that more context is actively conveyed between AI agents and human agents.

Streamlined Access via CX Marketplace

Because Regal is available directly inside the Five9 CX Marketplace, businesses utilizing Five9 can easily select and deploy these voice AI tools. The partnership aims to smooth the transition when a customer moves from interacting with an AI agent to speaking with a human representative, preserving the details of the conversation.

What This Means for AV Integrators

AV integrators designing and deploying unified communications and contact center systems can now leverage this integration to offer smoother agent-handoff workflows. This development suggests that integrators should focus on solutions that preserve conversation context, helping enterprise clients reduce customer frustration by eliminating repetitive interactions between automated systems and live staff.